Helping you service your clients to create an exceptional relationship.

Customer Tracking

CustomAnswers will provide your organization with platforms that deliver consistent and measurable customer service.

HR Tracking

Employee Provisioning allows your support department to manage changes, service and support staff, employees, and members.

Student Tracking

Accessible to both students and administrators. Specific to meet the needs of each academic department. Centralized to provide a complete view of all student interactions.

100% Customizable

Flexible, configurable, and robust customer-service-software-integrated modules to meet organization requirements.

Workflow Management

Assign and route requests and emails to the right staff or department. Track and assign tasks, create work order. Email automation.


System and custom reports. Trends and Analytics.

Give CustomAnswers a try!

  • Amazing Workflows: Customize and configure to match the most complex scenario.
  • Intuitive User Interface: See all customer interactions through any channel of communication.
  • Customizable Web Portal: Integrate seamlessly in your website with multiple interfaces or languages.
  • Clear Reporting: Over 50 preset reports and the option to create custom reports.

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Latest News

Top 3 Tips for Implementing a CRM System Successfully

There are many reasons to implement a Customer Relationship Management (CRM) system in a company. You might want to improve customer relations, increase productivity with automation, generate better sales prospects, or develop more comprehensive reporting techniques.... read more

Tip #1: Create a Dashboard

Your CRM is up. Let it show you what’s happening in your world! Add a personalized dashboard and make it your home page when you login. Manager, staff, and agents can use the dashboard to gain visibility into their day-to-day operations. Which areas require immediate... read more

How a Responsive CRM is the Way to Go Mobile

The Who had it right in 1971 when they said,  “When I’m drivin’ free, the world’s my home, when I’m mobile.” Except now, the world’s your office when you’re mobile. In tech, mobile heads almost every list of top technology trends for 2015. “Computing Everywhere” is... read more